Privacy Policy

For information a company puts into its Logtend account (its asset records, work orders, photos, documents and its team's activity), that company decides what is collected and why, and we process it on its behalf. For account, billing and website information, Tapronix LLC is responsible. If you're a member of a company account, questions about that company's data are best sent to the company first.

• Account details: your email address, name, the company you belong to, your role, and notification preferences.
• Company data: what your team enters: assets, locations, meter readings, maintenance schedules, service history, work orders, parts and costs, inspections, check-outs (which can include a customer or driver name), documents, renewals, photos and files.
• Problem reports from QR stickers: when someone who isn't signed in reports a problem, we collect what they enter (description, and optionally their name, phone or email, and photos) and pass it to the company that owns the asset.
• Billing: plan, billing contact and invoices. Card details are entered on Stripe's pages and stored by Stripe; we never see or store full card numbers.
• In the apps: photos you take or choose and files you pick, only when you add them to an asset or work order. The apps ask before using the camera. They don't collect your location, contacts or advertising identifiers, and don't track you across other apps.
• Technical information: sign-in session cookies, and standard server logs (such as IP address, browser type and time of request) used for security and troubleshooting.
• Messages: emails you send us.

• to provide Logtend: sign-in, storing and showing your company's records, reminders, reports and exports;
• to send service emails: sign-in codes, maintenance digests, assignment and problem-report notifications (you can change digests in Settings);
• to bill subscriptions and prevent fraud;
• to keep the service secure, fix problems and provide support;
• to understand usage in aggregate and improve the product;
• to meet legal obligations.

We process personal information to perform our contract with you or your company, for our legitimate interests in running, securing and improving the service, to comply with law, and with consent where we ask for it.

We don't sell or rent personal information. We share it only:

• within your company account, according to the roles your admins set;
• with service providers that run parts of Logtend for us, under contracts that limit their use of the data;
• if required by law, or to protect the rights, safety or security of users, the public or us;
• as part of a merger or acquisition, with notice to you.

We'll update this list before adding a provider that processes company data.

Logtend uses only the cookies needed to keep you signed in and secure, plus your browser's local storage for display preferences such as light or dark mode. We don't use advertising or cross-site tracking cookies.

We keep company data while the account is active. When an account is closed we keep it for 30 days so it can be exported, then delete it from active systems; backups are overwritten on their normal schedule. Billing records are kept as long as tax and accounting law requires. Server logs are kept for a limited time for security.

You can delete your account yourself at any time: in the apps under More → Settings → Delete account, or on the website under Settings → Delete account. Or email us from the address on your account and we'll do it within 30 days.

Deleting removes your login, name and email. If you're the only person in your company, the company and all its records, photos and files are deleted too and any plan is cancelled. If others use the company, it stays for them, and history you recorded keeps a “Former member” label. Backups are overwritten on their normal schedule; billing records are kept as long as tax law requires.

Data is encrypted in transit and at rest. Every company's data is separated with database access rules, files are private and shared only through short-lived links, and sign-in uses one-time email codes instead of passwords. No system is perfectly secure; if we learn of a breach affecting your information, we'll notify you as the law requires.

You can update your name and email preferences in Settings, and company admins can export or delete company records in the app. Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict some processing, and to complain to your data protection authority.

To make a request, email our contact form. If your information is held for a company account, we may refer you to that company. California residents: we don't sell or share personal information for cross-context behavioral advertising, and we won't discriminate against you for using your rights.

Logtend is operated from the United States and data is stored there. If you use it from elsewhere, your information is transferred to the United States, with safeguards such as standard contractual clauses where required.

Logtend is a business tool and isn't meant for anyone under 18. We don't knowingly collect information from children.

We'll post any changes here and update the date above. For significant changes we'll also tell account owners by email or in the app. See also our Terms of Service.

Tapronix LLC · our contact form